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Transportation Logistics

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Handling Platform and Shopify Shipments

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1. What is the primary responsibility of a logistics coordinator in a Shopify store setup?
Ensuring order are timely shipped and tracked Update contact details Managing customer service inquiries Creating marketing campaigns
2. When an order in Shopify/platform is missing one of the mandatory clients details what is the best first step to take?
Immediately refund the customer Contact the respective CS to provide the missing details Ignore the issue and let the WH & CS solve it Cancel the order without notifying the customer
3. When finalizing the Shopify orders, who is in charge of validating the orders?
The warehouse team, after receiving the label The customer success team after verifying the client’s order The marketing team after reviewing the product details The logistics coordinator adds the tracking to fulfill, and marks the "send a notification to customer tickbox"
4. When finalizing the Odoo orders, who is in charge of validating the orders?
The client does it after receiving the automatic message The customer success team The warehouse operator after receiving the label The logistics coordinator after checking the date
5. What is the expected shipping timeline for fulfilling orders on both Shopify and other platforms?
A maximum of 4 days for both 2 business days for Shopify, and for other platforms, according to the scheduled date in the Delivery Order (DO) There is no set deadline; orders are shipped as soon as the warehouse operator provides the measurements Orders must be shipped within 48 hours, regardless of the platform
6. If you realize that you forgot to fulfill an order after one week, what should you do?
Immediately process and ship the order, then inform the customer of success and provide a solution if needed Cancel the order and hope the customer doesn’t notice Mark the order as fulfilled without actually shipping it to avoid any issues Wait for the customer to reach out before taking any action
7. A Shopify customer is unhappy with the item they received and requests an exchange. Who is responsible for handling this?
The customer service team handles this together with the warehouse operator The salesperson intervenes and manually adjusts the order The logistics coordinator updates the Shopify order, places the exchanged item on hold, and releases it once the initial item arrives at the warehouse The client can process the exchange themselves, and an automatic notification will be sent to us
Externe Quellen
Platform orders execution See Section.10
Shopify orders execution See Section.11
Shipping platform orders MM04-SCM-011